FAQs

Most pieces are made to order and cut once you place your order. A small number of ready-to-ship pieces are marked as such on the product page and leave the atelier within 2 business days.

3–5 weeks from the day your order is confirmed, cut and finished by hand at our atelier.

Yes. Every order includes a complimentary size adjustment — message us before or right after ordering with your measurements.

Often, yes, depending on the fabric in stock. Ask us through the contact page before ordering and we'll confirm what's possible.

Professional specialist cleaning only, unless noted otherwise under the product's fabric & care details.

Yes, fully insured, door to door. See our shipping policy for delivery estimates by region.

Orders outside the EU may be subject to customs duties charged by your country on arrival. These aren't included in the checkout price.

Yes — we email a tracking link as soon as your piece leaves the atelier.

Message us with your date before ordering. We'll tell you honestly if it's realistic and flag your order for priority handling if it is.

All major credit and debit cards through a secure, encrypted checkout.

Payment is taken in full at the time you place your order.

Made-to-order and bespoke pieces are final sale, since they're cut specifically for you. Ready-to-ship pieces can be returned within 14 days — see our refund policy.

Email us within 48 hours with photos and your order number and we'll arrange a replacement or refund at no cost to you.

Within 5–10 business days of your return arriving and passing inspection.

Click "My account" in the footer and follow the prompts — you can also check out as a guest without one.

From the account login page, select "Forgot your password?" and follow the link sent to your email.

Yes — see our wholesale page or email atelier@ellecouture.com.

We're always open to it. Send the details to atelier@ellecouture.com and our team will get back to you.